Managing Workforce Transformation
Thursday, April 21, 2022 @ 2:00 pm ET
One of the key challenges facing the enterprise is measuring productivity in a hybrid work environment. Can it be based solely on revenue, profiles, and tasks completed, or should improvements in personal skills and customer experience be included in the equation? Some research firms suggest an outcomes-based approach is best, although does this adequately consider efforts that have an indirect impact on objectives? Also, how will this evolving workforce dynamic affect team structures and the overall culture of an organization?
This solutions-oriented session will explore the issues and answers surrounding the new work normal, focusing not only on the internal concerns but the collateral impact on customers, solutions partners, and traditional organization structures.